At Wren Builds, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below:
We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, items must be:
Certain items are non-returnable, including:
To initiate a return, please contact us at [email protected]. Include your order number and reason for the return. We will provide you with a return authorization and instructions on how to send back your items.
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items to ensure your return is received.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-10 business days.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund based on your preference.
If you have any questions regarding our refund policy or need assistance with a return, please reach out to us at [email protected].
